Refund policy

1. Before delivery

If Stripe confirms a successful payment but the selected product cannot be delivered, contact support with the receipt and product name. An undelivered product should not be treated as a completed sale.

2. Delivered digital products

Once account credentials, activation instructions or verification support have been delivered, the digital product is generally not returnable. This includes changed decisions after the first successful login or activation.

3. First-login and activation failures

Report a documented first-login failure or activation failure promptly. Do not repeatedly change recovery settings before reporting it, because that can obscure the initial failure.

Support will compare the reported failure with the specific product limits. A first-login warranty does not guarantee later account access or the full nominal subscription period.

4. Duplicate or incorrect charges

A duplicate charge, a charge with no matching checkout, or another billing error should be raised with the Stripe receipt. Card disputes should be used after contacting support so the transaction can be investigated accurately.

5. Non-refundable changes

Buyer changes after delivery, failure to follow stated region or device instructions, use of a supplied account for prohibited sensitive data, or later Google policy decisions outside the stated warranty are not automatically refundable.

6. Contact

Email support@googlesubscription.lol with the Stripe receipt, purchase email, product name and exact error. Never send a Google password, recovery code or card number.